📦 Shipping & Refund Policy

At Penarta, we take pride in crafting and delivering your pieces with care. Below you’ll find our shipping details and refund policy.

Domestic (Australia)

• Standard Shipping – $11.95 (3–8 business days)

• Express Shipping – $16.95 (2–4 business days)

• Free Shipping – for all orders over $100

All parcels include tracking so you can follow your order.

International

We love sharing our creations worldwide!

• New Zealand & Asia-Pacific – from $19.95 (7–15 business days)

• US & Canada – from $29.95 (10–20 business days)

• Europe & UK – from $34.95 (10–25 business days)

✈️ All international orders include tracking.
💡 Customs duties or taxes may apply in your country. These are the responsibility of the buyer.

Order Processing

• Please allow 2–4 business days for us to prepare and pack your order before shipping.

• You’ll receive a tracking link by email once your order is on its way.

💳 Refunds & Returns

We want you to love your Penarta piece. If something isn’t right, here’s how we can help:

Damaged or Faulty Items

• If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos.

• We’ll arrange a replacement or refund, whichever you prefer.

Change of Mind

• As many of our items are custom-made or personalised, we cannot accept returns or refunds for change of mind.

• For ready-made items, we may accept returns within 14 days of delivery, provided the item is unused and in original condition. (Return shipping is the buyer’s responsibility.)

Refund Processing

• Approved refunds will be processed back to your original payment method within 5–7 business days.

✨ Every Penarta piece is made with love and care. Thank you for supporting our small creative studio!